Our refund policy
Thanks for shopping with us. If you’re not 100% satisfied with your purchase, we want to make things right.
Eligibility
Here’s the criteria your purchase must meet to be eligible for a refund:
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You must have purchased within 10 calendar days
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The product may be un-used, in its original condition, or used - the refund still applies
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You must be able to provide a proof of purchase
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'On Sale' items are not eligible for a refund
What happens after the eligibility period?
We can’t accept returns after 10 calendar days have passed. If you try to make a return, we’ll send it back to you, and you’ll need to pay for the delivery costs.
Returning the item
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As long as your purchase meets our eligibility criteria, we’ll refund your purchase amount within 10 working days.
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You can discard the bottle. Please be considerate towards our environment.
Refund
You can receive your refund in one of the following ways:
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Reversal of the payment
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New purchase equivalent to the same amount
When to expect the refund
Please allow 2 weeks for us to process your refund. In that time we may reach out to you to discuss any specific reasons you may have.
Contact
If you have any questions or run into any hiccups along the way, feel free to reach out to us through email, phone.
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Hugs n Howls,
Kaiben Gang
93565.12552
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